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Terms & Conditions

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Terms & Conditions

  • Terms and Conditions – LIKASI CARGO MANAGEMENT AND SECURITIES LTD

    Welcome to Likasi Cargo Management and Securities Ltd ("Likasi Cargo"). These Terms and Conditions govern your use of our website, our logistics and security services, and all business interactions with Likasi Cargo. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these Terms and Conditions, please discontinue use of our services.

    1. Use of Services

    Likasi Cargo provides cargo handling, freight forwarding, logistics, warehousing, escort and securities support, and customs clearance services.
    By using our services, you confirm that all information you provide is accurate, complete, and lawful. You agree not to use our services for any illegal, fraudulent, or unauthorized activities.

    Likasi Cargo reserves the right to refuse service to any client at our discretion and for any lawful reason.

    2. Shipping, Handling & Delivery

    Estimated shipping or delivery timelines provided by Likasi Cargo are approximate and not guaranteed.

    Likasi Cargo shall not be liable for delays caused by:

    • Customs authorities

    • Weather conditions

    • Operational or security restrictions

    • Natural disasters

    • Third-party carriers or service providers

    Clients must ensure that all cargo documentation is complete and accurate. Any additional charges, including duties, taxes, penalties, or rerouting fees, are the sole responsibility of the client.

    3. Payments and Fees

    All services provided by Likasi Cargo must be paid for in advance, unless a written agreement states otherwise.

    • All quoted prices exclude applicable taxes and statutory fees unless clearly specified.

    • Late payments may result in additional charges, interest, or suspension of services.

    • Likasi Cargo may revise its pricing structure at any time without prior notice.

    4. Cargo Liability

    Likasi Cargo exercises due care in handling and securing your shipments. However, our liability for loss, damage, theft, or delay is limited in accordance with standard international freight and cargo handling regulations unless otherwise agreed to in writing.

    We strongly advise clients to arrange insurance coverage for all high-value, sensitive, or high-risk cargo.

    5. Customs Clearance

    Customs processes are governed by the regulations of the Republic of Zambia and the respective destination country.

    Likasi Cargo facilitates customs processing but cannot guarantee clearance outcomes or timelines.

    Clients must ensure that all customs information and declarations supplied are truthful and complete. Any fines, delays, storage charges, or penalties arising from incorrect declarations will be billed to the client.

    6. Security Services

    Where Likasi Cargo provides escort, guarding, or security-related services:

    • Security support is provided on a "best effort" basis.

    • Likasi Cargo is not liable for incidents caused by forces beyond reasonable control, including armed robbery, civil unrest, or unforeseen security risks.

    • Clients must disclose all security-sensitive details related to the cargo.

    Failure to disclose such information may void liability.

    7. Intellectual Property

    All content on our website and digital platforms—including company logos, branding, images, and written material—remains the exclusive property of Likasi Cargo.

    Unauthorized use, distribution, or reproduction of our intellectual property is strictly prohibited and may result in legal action.

    8. Privacy Policy

    Your privacy is important to Likasi Cargo. By using our services, you consent to the collection and use of your information in accordance with our Privacy Policy.

    We do not sell or share your personal data with third parties unless:

    • Required by law, or

    • Necessary for service delivery with your implied or express consent.

    9. Amendments

    Likasi Cargo may modify or update these Terms and Conditions at any time without prior notice. Continued use of our services after changes constitutes acceptance of the updated terms.

    Clients are encouraged to review these Terms and Conditions periodically.

    10. Governing Law

    These Terms and Conditions are governed by the laws of the Republic of Zambia. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of Zambian courts.

    11. Contact Information

    For inquiries regarding these Terms and Conditions, please contact us:

    Email: info@likasicargo.com

F.A.Q

Frequently Asked Questions

Yes, we offer customized rates and loyalty discounts for regular clients and high-volume shipments. Reach out to our sales team to discuss your needs.

Absolutely. Use our online quote tool or contact our sales team with your shipment details, and we’ll provide a free, no-obligation estimate.

There are no hidden fees from us. However, customs duties or VAT may apply depending on the destination country, which is the responsibility of the receiver unless otherwise agreed.

We accept bank transfers, mobile money, credit/debit cards, and PayPal. For corporate clients, account billing is also available.

Shipping costs are based on weight, dimensions, destination, and service type (standard or express). We also consider any special handling or insurance requested.

If your shipment is delayed, please check your tracking information. You can also contact our support team with your tracking number for immediate assistance.

Yes, we offer door-to-door delivery on request, including pickup and final delivery, depending on the destination and local regulations.

Prohibited items include explosives, firearms, illegal substances, perishables, and high-risk chemicals. Contact us for a full list of restricted items by country.

Yes. Once your shipment is dispatched, you’ll receive a tracking number. You can monitor your shipment in real time via our online tracking portal.

Delivery times vary based on the destination, service type, and customs processing. Typically, international air cargo shipments take between 3–7 business days.

High-value cargo is handled with enhanced security, including sealed packaging, GPS tracking, and secure storage at transit points.

Yes. All shipments include basic coverage, and we offer full-value insurance for high-value items upon request.

Yes. You can opt for full-risk insurance based on the declared value of your cargo. Just inform us during booking.

In the rare event of loss or damage, file a claim with our customer support team. We’ll assist you through the claims process, and compensation will be handled according to the level of insurance.

Yes. We provide all necessary shipping, customs, and insurance documentation to ensure your shipment is compliant and protected.

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